NAPA Auto Fitness was amazing. I took my VW in for an A/C problem, which turned out to be something that NAPA could not diagnose in-house. When NAPA realized the situation, the shop refunded the almost $1,000 I had paid for the repair, which included new components to my 12-year-old A/C system. NAPA provided this refund without me asking for it. Everyone I have talked to since then has noted that getting that refund was a miracle because repair shops do NOT refund money. Thank you Garrett and NAPA! (FYI: Even the import specialists to which I took the car next had quite a time figuring out the problem, despite having the diagnostic equipment for the VW.)
Thanks for writing us a review! We know that refunds can be rare in the auto industry but we suppose that's just one of many examples of how we stand out from the rest! We're happy that we had the chance to take a look at your vehicle but whenever we realize we don't have quite the right specialties, we're always happy to refer our customers to the people who do. We look forward to seeing you back the next time your vehicle needs maintenance!
- Auto Fitness