We dropped off a car for a timing belt change and picked up a car that needs a new transmission. Needless to say it's still in their lot. When we discussed it with the service writer, we were told that he "told us it was shifting funny." We knew there were issues with it shifting a little hard, but when we drove it off the lot it wasn't shifting at all. My husband has driven the car everyday this week and drove it in to the shop this morning with NO TRANSMISSION ISSUES AT ALL. I don't understand how it can go from fine to essentially not running at all in less than 12 hours in their care. Additionally, the car has a slow oil leak and had a spot on oil level on Saturday, but was mysteriously up a quart this afternoon. Finally, they also tried to sell us all kinds of stuff that the car didn't need. He spoke to me, a woman, on the phone and thought he could con me in to spending a huge amount of money on the car. Unfortunately for him, my husband who's a mechanic at Chevy, picked up the car. He had inspected the car last Saturday to make sure everything was ok and in a surprising turn of events - the ticket with recommended service DID NOT mention the transmission. Hmmm.... Update 6/20: Today I spoke with our service writer to see where we can go from here. He was condescending and decided that he needed to explain to me what transmission fluid did. When we revisited the fact that I priced a transmission drain and fill and I once again noted that it was routine maintenance he claimed that it wasn't. So apparently Honda and every other car manufacturer doesn't know what they're talking about. Also when my husband went to get the car with a to truck because we can't risk driving it, Alan, our service writer, had added a line to the technician's notes from Friday. The new line that was in darker ink was supposedly added on Friday, but wasn't there when my husband saw the paperwork and by the time we got there our tech was gone for the day and supposedly hasn't been in since. The whole thing feels sketchy and Alan doesn't appear to have much knowledge of cars. He also doesn't return phone calls because he's a very busy man (at least that's what he told me when I mentioned he never returned my calls). I've taken my complaints to NAPA and they can't help because it's individually owned and operated. And on that note, it's actually owned by the guy who owns the used car dealership next door. We never take our cars to shops attached to used car dealerships because they don't always operate honestly. Had I known it was attached to Auto Gallery we would've used a different shop. I highly recommend staying away from them and would give them zero stars if that were possible.